CHICWISH is dedicated to satisfied customers. One way to ensure customer satisfaction is to provide the correct information. Here you’ll find some of the most commonly asked questions.
Returns and Exchanges
Can I return an item?
Yes, you can return any item within 30 days of purchase. The item must have the original package and tags. If it has been washed, worn, or damaged, it can’t be returned.
Who Pays for Return Shipping?
CHICWISH will provide a return shipping label to U.S. customers. $8 will be deducted from the refund amount to cover the cost of shipping. Customers can also purchase their shipping label.
Can I Cancel Or Change My Order?
Yes, if your order hasn’t shipped, you can cancel the order.
What if My Order is Defective?
If you receive an item that is damaged or not as described, CHICWISH will send you a replacement free of charge, with no need to return the original item.
Shipping and Delivery
How Do I Know When My Order is Shipped?
Once CHICWISH has shipped your order, you’ll receive an email with a tracking number. You can expect your item to ship 3-5 days after placing your order. Orders are not shipped on Saturday, Sunday, or holidays.
How Do I Know Shipping Costs and Delivery Date?
Before you place your order, you’ll be given shipping options. Each option will display the price and the estimated delivery time. Keep in mind this is an estimate and not a guaranteed date of delivery.
How Long Does It Take Orders to Arrive?
The shipping time for CHICWISH is usually 8-12 days. This doesn’t count processing time, which takes 3-5 days.
Payment Options
CHICWISH offers three payment options. You can pay with a credit card, including Visa(Debit/Credit), MasterCard, JCB, or American Express. To pay with your credit card, you’ll enter your payment details, including your card number and expiration date.
You may also pay with PayPal. If you choose this option, you’ll be redirected to PayPal to sign in and approve the transaction.
Lastly, you can choose Afterpay. Afterpay allows you to pay for your purchase in four biweekly installments. There’s no interest or fees if you make your payments on time. Afterpay is currently available to U.S. customers only.
Security
CHICWISH’s website is secure. When you put in your personal information, you are protected by 256-bit SSL encryption, the best available in the industry. CHICWISH doesn’t store your personal information.
